The journey from “Sure” to “No” to “Not now”

Charan/ April 18, 2012/ Agile/ 0 comments

Recently I was invited to a meeting where the discussion was how to implement Kanban within the team. During the course of the conversation I said, “… we need to start saying “No” more often…” A colleague smiled, “Coming from you, that’s quite a change” I consider customers to be the greatest assets an organization can have and have always

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