Donald, the CEO, sat staring at the phone. He just got off the phone with one of the customers. The project team had missed the delivery for the third time. And this was not the only project that was in trouble. “This is crazy. What”, he thought, “were we doing wrong? Why can’t we seem to get our act together and deliver projects to the plan? We should plan better. I better find Smith and find out what’s going on.” This scenario plays out at countless organizations worldwide across a wide array of industries. Work either waits for people/resource or people/resource wait for work.